FAQs
I forgot my username and password.
Reset your password:
I want to update my contact information.
On your profile page, please select the pencil icon next to "Contact Details" in the left column.
I want to control what information is visible in my profile.
Navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
How do I adjust my email notifications I receive from the A2 community?
- Go to your profile (upper right corner)
- Click My Account
- Click Community Notifications
- Under the header Discussion Email, choose your setting (real time, daily digest, no email
I'm not getting my Daily Digest email of the group's activity (or the Real Time email depending on your community notification settings).
Remember to whitelist (add your email system's Approved or Safe Sender list) the domain “connectedcommunity.org” to ensure that A2 Community Hub messages do not get sent to your Junk folder.
I want to post a photo of myself.
Photos help to build community, so we encourage members to upload photos.
- Go to your profile (upper right corner)
- On the left side, click Actions
I want to respond to others’ posts.
To respond to a discussion post, navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
I want to start a new discussion thread.
Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.
I want to send a private message to someone on the site.
- Hover your mouse over the name of the person who posted.
- Click Send Message
How do the libraries get populated?
The libraries are populated in two ways:
- When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
- You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.
The A2 community group is no longer relevant to my job, or I no longer work at an allied association and I want to leave the group.
You can either:
- Go to the Settings gear wheel next to the A2 community group name. Click Leave Community, or
- Email Shari Dexter or Dina Lindenberg – contact information below – and they will remove you.
Please note this group site is a work in progress - as we gain more experience with this platform and see how people use the site, some technical issues or settings adjustments may be discovered. We will work to resolve these issues as they arise.
Having trouble with the site or you have a question? Contact Shari Dexter, director, political action at sdexter@aha.org or Dina Lindenberg, program manager at dlindenberg@aha.org